Privacy Policy

Who We Are

Family Wolf El Chorro is a lodge and hostel accommodation located in Paquera, Puntarenas, Costa Rica.

Information We Collect

We may collect information that guests or potential guests voluntarily provide when they contact us, make a reservation inquiry, send a message, or interact with our social media channels.

• Name and contact details, such as email address, phone number or WhatsApp number.
• Reservation details, such as arrival dates, number of guests, lodging preferences and special requests.
• Messages, questions, images or media you send to us through WhatsApp, Facebook, Instagram or other communication channels.
• Basic interaction data from our website and social media platforms, such as page visits, comments, direct messages and engagement.
• Information required to provide customer support, manage bookings and respond to guest requests.

How We Use Information

• To answer questions and communicate with guests.
• To manage booking inquiries, reservations and guest services.
• To send confirmations, directions, property information and local recommendations.
• To improve our website, guest communication and social media content.
• To maintain security, prevent fraud and comply with applicable laws or platform requirements.

WhatsApp, Facebook and Instagram

When you contact us through WhatsApp, Facebook or Instagram, your communication is also handled according to Meta's platform terms and privacy practices. We use these channels to respond to messages, manage guest inquiries and publish approved business content.

If you send us media content for social media use, we will only use it for Family Wolf El Chorro business communication, promotion or guest support purposes when appropriate.

Service Providers

We may use trusted third-party services to operate our website, booking communication and business automation. These may include website hosting, booking platforms, cloud storage, workflow automation, WhatsApp Business tools and social media platforms.

Examples include Airbnb, Booking.com, Meta/Facebook/Instagram/WhatsApp, Supabase, n8n, Vercel and email providers. These providers process data according to their own privacy policies and service terms.

Cookies and Analytics

Our website may use basic cookies or platform technologies to support website functionality, security, performance, links to booking platforms and social media integrations. You can control cookies through your browser settings.

Data Retention

We keep information only as long as reasonably necessary for guest communication, reservation support, legal compliance, accounting, security or business operations. Messages and booking records may be retained where needed to resolve guest requests or comply with platform requirements.

Sharing Information

We do not sell personal information. We may share information only when needed to provide guest services, operate our business tools, comply with law, protect safety, or work with platforms and providers that support our lodging and communication services.

User Data Deletion

You may request deletion of personal information you have shared with Family Wolf El Chorro, subject to records we must keep for legal, security, booking or accounting reasons.

How to request deletion

Email us at familywolf.cr@gmail.com with the subject line Data Deletion Request. Include the name, phone number, email address or social media account you used to contact us so we can identify the relevant records.

We will review and respond to deletion requests within a reasonable period. If the request involves data held by a third-party platform such as Facebook, Instagram, WhatsApp, Airbnb or Booking.com, you may also need to submit the request directly through that platform.

Your Choices

• You can stop messaging us at any time.
• You can request access, correction or deletion of information you shared with us.
• You can manage privacy settings directly in Facebook, Instagram, WhatsApp, Airbnb, Booking.com and your browser.

Contact

For privacy questions, guest data requests or social media data deletion requests, contact: